Shipping policy
Shipping Policy
At StoryPurses, we are committed to providing a smooth and reliable shipping experience for every customer.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that orders are not processed on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
SHIPPING TIMES
Estimated delivery times may vary depending on your location.
Typical delivery estimates:
- United States: 5–12 business days
- Canada: 6–14 business days
- United Kingdom: 5–10 business days
- Europe: 6–12 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 7–20 business days
Please note that shipping times are estimates only and are not guaranteed.
FREE SHIPPING
We proudly offer free shipping on all orders worldwide.
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number by email.
Please allow 2–5 business days for tracking updates to appear in the carrier system.
DELAYS
Shipping delays may occasionally occur due to customs processing, carrier issues, weather conditions, or high seasonal demand.
StoryPurses is not responsible for delays caused by shipping carriers or events outside our control.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
If incorrect or incomplete shipping information is provided, delivery delays may occur.
If your order has not yet shipped, please contact us immediately at:
[support email]
LOST OR STOLEN PACKAGES
StoryPurses is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your package is lost in transit, please contact us and we will do our best to assist you.
CUSTOMS & DUTIES
International orders may be subject to customs fees, import taxes, or duties depending on your country's regulations.
These charges are the responsibility of the customer.
CONTACT
If you have any questions regarding shipping or your order, please contact us at:
storypurses@gmail.com